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in Diamondcraft - Registration Wed Oct 09, 2019 3:37 amby gsnoopy520 • 389 Posts
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We all know that good customer service is paramount to growing a business and increasing profitability. What many managers are failing to realize, however Cheap Adidas NHL Jerseys , is that rapid changes in technology have lead to equally rapid changes in the delivery of quality customer service.
In addition to the basics we all have heard time and again, there are five new areas of customer service that should be addressed to keep customers happy.
What do customers say?
1) Preserve me from auto-attendant hell! Customers are becoming increasingly annoyed and frustrated with having to sift through a multitude of options and press numerous buttons ? only to be told that the desired service is only available through the company's website. Worse is when the auto-attendant uses voice recognition ? but doesn't 'recognize? your voice.
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? Always make it easy for customers to reach a human being.
? Give people the option of voice prompt or touch prompt.
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? If you have asked the customer to key in account information, transfer the profile along with the call.
? If the call has been answered by a company rep Cheap Wholesale NHL Jerseys , and needs to transfer the call to another department, do not put the customer back into a long queue.
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2) Don't make me wait more than a couple
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